Frequently Asked Questions.
1, Will my wool carpet shrink?
In a word no. The problem of shrinking arises due to the construction of the carpet rather than the actual fibre. Yes, it is possible to shrink a woolen carpet in the same way that it's possible to shrink a synthetic one.However a suitably trained technician will recognise the potential problems of the carpet construction and, if they are unable to manage the moisture effectively, they will switch to an alternative method of cleaning.
2, How long will my carpet/upholstery take to dry?
Drying of your soft furnishings depends on a combination of the following factors.
The method of cleaning used.
The absorbent qualities of the fibres cleaned, for example a wool carpet will take much longer to dry than a nylon carpet.
The level of soiling in the items to be cleaned.
The equipment being used and the skill of the person operating it.
The ventilation and humidity conditions in the vacinity of the items cleaned.
Regardless of the above, according to specifications published by the BSI in PAS86, the operator is deemed to be at fault if the soft furnishings are not dry within 24 hours, In favourable conditions carpets can be dry in as little as 30 mins to 2 hours.
3, I have lots of furniture, does the room have to be empty?
No but it would be a great help if it were tidy before we arrive. Removing valuable vases and picture frames to another room also helps, Otherwise we will move any item of furniture, as long as it is safe to do so and the is no risk of damaging the furniture whilst moving it. When finished we will replace all furniture with protective pads underneath to prevent staining the carpet with rust or unstable furniture stains and varnishes.
4, How often should I have my carpets cleaned??
Carpets need to be cleaned regularly to maintain their pristine appearance, Based on what we know you should consider having your bedroom carpets, matresses and upholstery cleaned at least once a year together with your lounge suite.
Lounge/diner carpets as well as hallways and stairs need to be cleaned more often to maintain their appearance and to protect your appearance.
5, Will the stains come out?
The process of routine cleaning is about removal of soil and particulate contaminants, most spots/marks will therefore remove as part of the standard cleaning process, occasionally a little encouragement from specialist agents is required.
However stains that result from the transfer of dyes will need specialist treatments to remove them.
If we know the fibre type, and if we know what the stain is we can usually predict the outcome with a reasonable level of certainty.
Nobody can ever guarantee complete removal of stains, anybody who promises that they can remove 100% of stains 100% of the time is not being honest with you.